Shuttle FAQ

We provide three shuttle routes, connecting Starrett-Lehigh to Penn Station, Port Authority Bus Terminal, Hudson Yards 7 Train Station, and 23rd St & 14th Street in Chelsea.

For exact stops and schedules, please see the HQ app in WorxWell.

The Starrett-Lehigh Shuttles run every weekday except federal holidays.

Approximate hours are: 
Mornings – 7:30 AM to 10:30 AM.
Evenings – 4:45 PM to 7:45 PM.

Please see the HQ app in WorxWell for exact schedules per route.

The HQ Shuttles are exclusively available to Starrett-Lehigh Building tenants through the WorxWell app. 

The Shuttle pick-up is at the 11th Avenue entrance to the building.

The shuttle launches March 14th and will be free for the first 3 weeks!

After April 2nd, there are two options for shuttle tickets:
Single Ride – $2
10-Ride Pass – $18

For safety and security purposes, each rider must purchase their own ticket via their own WorxWellapp and present it to the driver.

In order to access the HQ Shuttle app, log in to the Worxwell app, click on the ‘Discover’ icon on the bottom of the screen and select the option ‘HQ Shuttles’.

After entering the HQ Shuttle interface within the WorxWell mobile app, enter your profile information to sign up for an account.

Step 1: Open the ‘HQ Shuttles’ platform within the WorxWell app;
Step 2: Underneath your desired pickup or dropoff location, click on the shuttle pick-up time you wish to book;
Step 3:  Confirm if your trip details are correct and select ‘Confirm’;
Step 4: When it’s time to board, click on the ‘Activate ticket’ button, show your ticket screen to the driver and enjoy your ride!

Once our free launch period ends on April 2nd, you will be prompted to add a payment method during the process of purchasing your first ticket. For future reservations, the app will remember your payment preference.

Yes! Simply insert your commuter benefits card information during the process of purchasing your first ticket.

In the app, you can view the exact stop location and see descriptive details by clicking the info icon next to the stop name, or tapping the stop on the map. After booking your ticket, the app will display the stop, and you can tap the stop name to view the address and details again. When it’s time for your ride, open the app and you will see a map – look for the moving bus icon in the app to see where your bus is and when it will arrive at your stop. HQ Shuttles run on schedule, so we recommend arriving at your stop at least a minute before your pick-up time.

To change your ticket, just cancel it and book a new one.

You can always cancel a ticket by opening the app and clicking on the option ‘Cancel’ on the bottom of your upcoming reservation. After doing so, an automatic refund will be credited to your user account and you’ll be able to book a new ticket using this pre-paid credit.

Note that once a ticket is activated it cannot be canceled.

In the Worxwell app Shuttles page, submit a message through the Help button found in the menu in the top left. The HQ Shuttles support team will respond as quickly as possible.

Currently we can only store one payment method. If you need to change your payment method, please contact us on the Help menu.

In case of a lost or misplaced item, please contact us immediately  through the Help button found in the menu in the top left. The HQ Shuttles support team will respond as quickly as possible.

The vehicles receive full cleaning & disinfection each day with EPA-grade disinfectants, spot cleaning of seats, common areas, and touch points.

Yes. Masks are required of all passengers.

If you have any concerns during your ride, please contact us immediately  through the Help button found in the menu in the top left. The HQ Shuttles support team will respond as quickly as possible. You are also able to leave feedback by rating your most recent ride through the app.

Yes. Please let us know if your driver wasn’t wearing one.

We all know things come up. For both safety and comfort of other passengers, please limit necessary phone calls to quick ones and keep your conversation levels quiet.

Feel free to bring small snacks or drinks onto the bus, but please wait until you exit the bus to consume it. This will help ensure face coverings remain on and keep the vehicles nice and clean.

Smoking of any kind is prohibited on all shuttles.

As much as we love all pets, only service animals accompanying customers with disabilities or their trainers are allowed on-board buses.

We all know how tricky it can be to get around sometimes. Passengers are welcome to bring a foldable scooter on the bus, as long as it can be placed within the space of your seat or on the overhead storage shelf, which is smaller than a typical airplane overhead bin.

HQ Shuttles are flexible and safe shuttle programs, offering employees & tenants convenient and comfortable rides through their companies & commercial properties.

HQ Shuttles service a wide range of Fortune 500 companies as well as top Real estate owners across the United States.

HQ takes safety very seriously. We only work with the Industry’s leading transportation companies that have gone through a rigorous vetting process. All our fleet partners carry the highest level of insurance policies. All driver partners undergo thorough criminal background checks before driving for HQ.

Service hours for the RXR Shuttle are: Mornings from 7:30 AM to 10:30 AM. Evenings from 4:45 PM to 7:45 PM.
Monday-Friday: YES
Saturday-Sunday: NO

HQ Shuttles are exclusively available to Starrett-Lehigh Building tenants.